Are you ready to navigate difficult conversations with confidence and grace?

CREO Having Difficult Conversations Course will help you navigate and manage difficult conversations with confidence and empathy.

You will develop techniques to handle sensitive topics, diffuse tension, and maintain positive relationships.

Through microlearning units and real-world scenarios, you will build skills to listen actively, express yourself clearly, and find common ground.

By the end of this course, you will be equipped to approach challenging discussions with a calm and constructive mindset, ensuring productive outcomes and strengthened communication in both personal and professional settings.
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In this course, you will be equipped to:

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  1. Understand how difficult conversations can lead to resolving conflicts, recognising their potential to improve relationships and outcomes.
  2. Apply the DESC (Describe, Express, Specify, Consequences) framework to structure your conversations effectively, ensuring clarity and constructive dialogue.
  3. Implement the Crucial Conversations framework to navigate high-stakes discussions, promoting mutual understanding and collaboration.
  4. Utilise strategies for having difficult conversations, developing the skills to manage emotions, listen actively, and communicate assertively.

What is included?

  • 5 Learning Units
  • 15 min daily
  • Real-World Case Studies
  • Certificate of Completion
  • Community Access
  • Your Own Social Profile
  • 5 Learning Units
  • 15 min daily
  • Real-World Case Studies
  • Certificate of Completion
  • Community Access
  • Your Own Social Profile
  • Lifetime Platform Access
We believe education should be informative and FUN. This is why we use interactive microlearning that you can access at your own pace. Learn about our learning philosophy here.

Frequently Asked Questions

Is the course time-consuming?

The course is structured into 15-min learning units. Learning should be fun, engaging, easily consumed, and accessible. Our courses are not time-consuming but are meant for the committed learner!

How can I access my courses?
Our courses are designed for you to access anytime and anywhere. This is why we launched our new CREO Incubator phone apps! You can access the courses on the web or via our apps.
Will I get to meet other learners with similar aspirations?
You will get the chance to belong to a community of Creopreneurs®! This will help you practice meaningful networking and exchange creative and innovative ideas for your future businesses. You get out what you put in!
Why should I enrol in CREO's course specifically?
CREO adopts a unique learning approach that comprises gamification and microlearning nuggets. Our courses contain social learning with practical case studies and simulations to deliver optimal educational value and high community engagement, enabling accessible and equitable education.